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DPM 2012 R2 UR2 - Tape Library cleaning failed - ID 3301 / ID: 25100

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Hello everybody,

I am running DPM 2012R2 v4.2.1417.0 on Server 2012R2 with a local SQL instance. Tape library is a Dell TL2000 running an IBM ULT3580-HH5 Library.

The Problem what I have is that the "Tape Clean" DPM function doesn't work. Every time I start the cleanup-job, I get the following messages

Errors from DPM

Errors from Eventview

(the registrykeyisalreadyset:

RSMCompatMode: Value 13 (decimal))



Sort offsite ready Tapes in Tape Library possible?

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Hello,

DPM uses free tapes in random (i think.) So, there are 4 offsite ready tape in slot left and 2 in slot right after one week of backup.

Now I want sort all off tapes to one slot. Then i can take only one slot an Change the tapes to new ones.

thx Ben

DPM Fails when using expired tapes (ID3311)

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We have a problem with our SC DPM 2012R2 (Now Rollup 11, but the problem existed when it was still Rollup 10) server. The problem is that whenever we first (fresh out of the package) use a tape the backup runs fine, but whenever we use a tape that we already used before the backup to tape fails.

Even when we mark a tape as free or erase the tape it still fails.

I think our colocation settings are ok, otherwise it would not work with a fresh new tape.

We also receive a error about inventory failing right when the backup starts. But since we always get this error even when the backup is succesful I don't think its related, I think its because the tape is in use by the backup.

I ran the DPMTapeLibraryCompatibilityCheckerTool mentioned in several threads and that shows the test as succesful.

Is there anyone that can point us in the right direction or shed some light on the reason for failing with expired tapes?

Tape backup with multiple drives in library particularities.

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Good morning.

We have DPM 2012 R2 rollup 4 with 6 VTLs (Firestreamer VTL).  Each VTL has 5 drives.  Each protection group, when backing up to the VTL, has access to 2 drives.

Is it normal that DPM does not seem very smart when backing up to multiple drives?  If I only have one tape available, and it is in used in drive 1, it seems that DPM will still try to write to another tape in drive 2 and fail the backups that are being sent to that drive.  And this happens even if there would be plenty of space on the tape in drive 1 for those backups.

Also, it seems to sometime fight itself for tapes. I get data cyclic redundancy check errors when using multiple drives in a library.  I had to bring the number of drives back down to 2, from 5.

Is there any way to mitigate this?  I checked the update roll up change logs and it doesn't look like this was fixed.  I will, however, upgrade to update roll up 10 within the next month.

Thank you

Tape and inventory

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Hi I try rescan tape library  but end with error . In the error log is . Can I remove duplicates , or clean rows and run inventory . I do not have backup in the tape .   

Connection to the DPM service has been lost.

Review the application event log for information about a possible service shutdown. Verify that the following services are not disabled:
            DPM
            DPM Replication Agent
            SQLAgent$MSDPM2012
            MSSQL$MSDPM2012
            Virtual Disk Service
            Volume Shadow Copy

ID: 917

An unexpected error caused a failure for process 'mmc'. Restart the DPM process 'mmc'. Problem Details: <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>3. 9. 2016 14:04:00</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>NullReferenceException</ExceptionType><ExceptionMessage>Object reference not set to an instance of an object.</ExceptionMessage><ExceptionDetails>System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController..ctor(DpmServer serverName) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ProtectionViewInternal.Dispose(Boolean disposing) at System.ComponentModel.Component.Dispose() at System.Windows.Forms.Control.Dispose(Boolean disposing) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ProtectionView.Dispose(Boolean disposing) at System.ComponentModel.Component.Dispose() at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.OnHandleDestroyed(EventArgs e) at System.Windows.Forms.Control.WmDestroy(Message&amp; m) at System.Windows.Forms.Control.WndProc(Message&amp; m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</ExceptionDetails></FatalServiceError>  
  

Falcon



How To Replace Tape with I/O CRC Error?

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Hello,

my Tape are going to be old and someone become CRC Errors.

Now, how to Exchange this Tapes to new ones?

Should i use the same Barcode?

Two Tape Backup Fails - Data source Error ID 2019

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Windows 2012 R2
System Center 2012 R2 DPM
Hewlett Packard MSL G3 Series Library (x64 based)

Issue:

Our monthly tape backup schedule has successfully completed 437 jobs with 2 failed jobs. Both are file shares. They are schedule back up to local disk every night and this task has been successful without any issues. 

Error message:

The back up to tape job failed for the following reason: (ID 3311)

View detailed errors:

ID 2019 details: an existing connection was forcibly close by remote host (0x90072746).

Troubleshooting taken:

Run backup to tape job again.Restart DPMRA services.
Restart DPM server.
Manual RP creation straight to tape.

Step 1.
Please add these registry values  on DPM and Protected Server (Host) , restart DPMRA Service,  then rerun cc or manual recovery point creation job, 
Under  "HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent"  
Add a DWORD value with name “ConnectionNoActivityTimeoutForNonCCJobs” 
Set it to 7200 decimal.
Under  "HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent"
Add a DWORD with name “ConnectionNoActivityTimeout”
Set it to 7200 decimal.
Step 2.
Disable TCP Chimney on both DPM server and protected Server by running this command 
Netsh int tcp set global chimney=disabled

I would appreciate any help in this matter.

Thanks.


The Backup Job to tape failed for the following reason (ID3311)

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 Hi,

 We are running System Center 2012 r2 DPM, MS Server 2012 R2 and HP tape library. Device Manager reports that the medium changer is HP LTO Ultrium-6 drive.  

DPM recognises the tape library and drives and will perform the basic  operations, importing/exporting/moving/erasing media bit will not backup. The full error code is as follows:    Description: The Backup Job to tape failed for the following reason (ID3311)  Detailed Errors: The operation failed because of a protection agent failure  (ID 998 Details: Access is denied (0x80070005))

Recommended Action: Run Backup to tape job again...

I have tried changing the default drivers for the tape unit to the Microsoft LTO driver and it made no difference.

I have run the job again but it still fails. I have reinstalled the agent on the remote computer and have recreated the protection group, all of which fail.

Anyone have any suggestions to get this going again?

Thanks

Bill

 

DPM recognises the tape library and drives and will perform the basic

operations, importing/exporting/moving/erasing media bit will not backup. The

full error code is as follows:

 

Description: The Backup Job to tape failed for the following reason (ID3311)

Detailed Errors: The operation failed because of a protection agent failure

(ID 998 Details: Access is denied (0x80070005))

Recommended Action: Run Backup to tape job again...

I have tried changing the default drivers for the tape unit to the Microsoft LTO driver and it made no difference.

 

I have run the job again but it still fails. I have reinstalled the agent on

the remote computer and have recreated the protection group, all of which

fail. Any ideas?


Rollup 11 VMWARE integration - tapebackup

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I just installed rollup 11 and configured the VMWARE integration. While i created a new protection group I could not choose long term protection / tape backup. It is greyed out. Is this not possible or do I have to change something ? The agent based backup has no problem to back up to tape

Remove lost or broken Tapes out of the DPM DB / Tape Report DPM2012 SP1 RU3

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Hello,

after upgrading my Tape Lib from LTO3 to LTO5 i do have now several Tapes that i do not want to use any more. In fact the Tape Report is showing me 73 LTO3 Tapes wich are expired. Some of them are lost and all the others i want to remove from the DB. I do have had a script with a Database query for DPM2010 but i don't know if it is supported for DPM2012 SP1 RU2 or RU3 .. 

Could you please let me know what is the supported way to remove Tapes out of the DPM DB / tape Report.

Many Thanks in advance

Jan

DPM Restore Failing - Error ID 917

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Hi Guys,

I do apologise in advance for anything i explain poorly, DPM is not my strong point. I am currently trying to restore data from a backup tape, i have done this in the past 6 months perfectly fine. I have my tape in slot and I have identified the tape, it finds the tape fine and the data. I then select the data i wont to copy select the location i want to copy it to (either locally, elsewhere on a share or drive) then begin the copy. DPM displays the job has started and this can be viewed in job in progress. Around 20 seconds later (if no other jobs are running) DPM will return the error:

Connection to the DPM service has been lost. Review the application event log for information about a possible service shutdown. Veryify that the following services are not disabled: DPM | DPM Replication Agent | SQLAgest$MSSQLSERVER | MSSQL$MSQLSERVER | Virtual Disk Service | Volume Shadow Copy.

The event viewer gives the below:

The description for Event ID 943 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Unable to connect to the DPM database because the database is in an inconsistent state.

Problem Details:
<FatalServiceError><__System><ID>19</ID><Seq>95</Seq><TimeCreated>04/10/2016 10:43:29</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>DBCorruptionException</ExceptionType><ExceptionMessage>Couldn't access DataSourceInfo '00000000-0000-0000-0000-000000000000' in the database</ExceptionMessage><ExceptionDetails>Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException: Couldn't access DataSourceInfo '00000000-0000-0000-0000-000000000000' in the database
   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.DataSourceInfo.GetDataSourceInfo(SqlContext ctx, Guid datasourceIdLocal)
   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetDataSourceInfo(Guid datasourceId)
   at Microsoft.Internal.EnterpriseStorage.Dls.WriterHelper.CommandParamsHelper.GetWriterId()
   at Microsoft.Internal.EnterpriseStorage.Dls.WriterHelper.CommandParamsHelper.GetSourceCommunicationParameters(Guid taskId, Guid verbId)
   at Microsoft.Internal.EnterpriseStorage.Dls.WriterHelper.DataTransferCommonTaskHelper.get_SourceCommunicationParameters()
   at Microsoft.Internal.EnterpriseStorage.Dls.Prm.StartRestoreBlock.MTARestoreDatasetSend(Message msg)
   at Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Transition.Execute(Message msg)
   at Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Engine.ChangeState(Message msg)
   at Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.Process(Object dummy)
   at Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.FsmThreadFunction.Function(Object taskThreadContextObj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()</ExceptionDetails></FatalServiceError>


the message resource is present but the message is not found in the string/message table

All services are running the machine and services have been restarted. I have completed all updates, tried multiple tapes. I am just not sure what is going on with it. Any help is much appreciated.

Thanks!



How do I locate old tapes?

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I've been working in my current job for about 2 years. We're running DPM 2012 R2 on Server 2008 R2, and I'm relatively new to Microsoft's DPM product.

The previous network admin didn't do a very good job of managing tapes or paying attention to tape age. I have a huge number of tapes in a storage vault that haven't been rotated into the backups in a long time. The numbers on the barcodes on these tapes are quite a bit lower than the current crop; I'm assuming they're quite old. I'd like to query the DPM to see if these tapes are actually in use and if so get a feel for how many times they've been written to. Basically, I want to identify any tapes that are more than a year old AND have NOT been used in annual backups.

I'm assuming I'll need to build the report myself, but I've no idea what tools or tables I'd need to use. I do have sa-level access to the DPM database.

Any assistance y'all can throw my way is appreciated!

Consolidate data from multiple tapes?

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Recently, one of our monthly backups stored data for each protection group on a separate tape, instead of co-locating them as expected.  The monthly backup used 5 tapes instead of one, and some of the tapes contain less than 100GB of data.  Is there any way in DPM to consolidate the data back onto a single tape?  Possibly by copying the data to a scratch disk and then to a new tape?

DPM failed to mount the tape in drive Hewlett Packard LTO Ultrium-6 drive (HUJ5515BAF) for the library Hewlett Packard MSL G3 Series library (x64 based). This is because DPM is not synchronized with the current state of the library. (ID 24077)

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System Center 2012 R2 Data Protection Manager UR9, recently deployed a new Tape Library "Hewlett Packard MSL G3 Series library  (x64 based) (HP_MSL_4048) (Tape Drives: Hewlett Packard LTO Ultrium-6 drive )". Installed the drivers which were recommended on the HP Site. Reboot DPM Server after attaching the Library, reboot DPM Server after the installation of the drivers, reboot DPM Server once more because I couldn't see the Tape drives in the management tab of the DPM Console (problem resolved).

But still can't take the backups on the tape.....

Rescan, refresh and inventory steps are done a dozen time.

Error: "DPM failed to mount the tape in drive Hewlett Packard LTO Ultrium-6 drive (HUJ5515BAF) for the library Hewlett Packard MSL G3 Series library  (x64 based). This is because DPM is not synchronized with the current state of the library. (ID 24077)"

Can anyone help me out??

DPM 2012 R2 - Removing old/overdue tapes?

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Hi

I have some old tapes that have been removed due to physical failure but still appear in the tape management reports.

I've certainly come across some very old threads linking to a script to remove old tapes for DPM 2010/2012, however I've also come across a post suggesting that this old script not long works and corrupts the DPM 2012R2 database.

Can someone please confirm how I remove these with DPM 2012 R2?

Thanks


Find tapes which can be overwritten?

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Hi guys,

Hoping you can help. My boss asked me to find out which tapes can be taken out of DPM - to drum up some kind of report (either via script or other) which shows tapes with an expired retention period? I didn't make much sense to be honest.

I think the scenario is - he is moving a bunch of servers across to a new DPM server and part of this I think is to re-catalogue a bunch of tapes which can be taken from the old DPM system. I think he wants to retain the old data on tapes but wants tapes he can re-use for the new server...

I'm not too clued up on DPM so that's probably why it doesn't make much sense. IF it helps, he made reference to the Veritas back-up system and how if a tape was marked 'blue' it could be overwritten.

If you can make sense of any of the above it would help me - I will likely ask my boss again what he meant but thought I'd some guys here too.

Thanks - Travis

HOW to pause DPM backup job

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can we pause the DPM backup job for specific time and then resume job from where its was pause. I don't want to cancel and restart job again

DPM data Protection JOB

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I have drive partition of 5 TB and there around 3.5 data(in form of multiple folders) on this drive I want splits this data into multiple protection group. Right now I did not find any to create multiple protection on single drive. 

Missing Recoverable Items DPM 2012R2

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DPM Protection Group shows  that a specific folder on a drive being backed up is being backed up. No alerts that the protection group is failing. (all green) However the specific folder does not show up when trying to restore it. All files and folders are available for restore above it. Any clues to, one, why this may be happening, and two, how to get the files and this folder to be backed up? (not listed in exception rules)

Thanks in advance.


Unable to complete a backup when a single data source is bigger than 1 tape

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One of our data sources has grown to the size that it is larger than will fit on a single LTO-5 tape. DPM is now unable to complete the backup. After prompting for a new tape which is then provided, it writes as much as will fit (~1.65TB) to the tape, then requests another tape. When the "run tape backup job again" is selected (due to waiting for tape timing out), it appears to write from the start and the job never completes.

When you select view tape contents of the partial tape, the warning message "DPM needs to recatalog the selected tape before it can display its contents. Do you want to recatalog the tape now?" comes up. Selecting Yes does absolutely nothing. Even after just doing an inventory of the library, it refuses to display the contents of the tape.

Is there any way to get DPM to back up a single data source bigger than a single tape? If we upgrade to 2016 is this issue resolved?

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